FAQs

General Big Brother voting FAQs
 

How much will it cost me to vote?
Calls to the vote numbers prefixed with ‘09’ will cost 50p plus your Network Access Charge. Please check with your network operator or mobile provider for details of your Network Access Charge before calling. Calls from mobiles to the 7 digit mobile short code prefixed with ‘65’ will cost 50p from any UK mobile (excluding the Channel Islands and the Isle of Man). You must ask the bill payer’s permission before you vote.

Am I voting to save or evict in Big Brother?
Unless otherwise directed, you will be voting to EVICT a Housemate. In the final, you will be voting for the Housemate you want to WIN.

When do vote lines open and close?
Vote lines are opened at the discretion of the editorial team and may open outside programme times. An announcement will also usually be made on air. Vote lines will be frozen or closed at the times specified in the programmes. Please do not try to vote before the Vote has opened or after the Vote has frozen or closed, as your vote will not be counted but you may still be charged. Please be aware voting times may change.

Can I watch on My5 or other catch-up service?
Yes, you can watch on Channel 5 +1, , 5*, My5 or MTV. If you are watching Big Brother on My5 or are following through a website or any other time-shift, catch-up service or cross channel, you should not vote unless you have checked whether the Vote has closed.

Telephone voting FAQs

What numbers should I call?
Each Housemate will be allocated an ‘09’ premium rate service telephone number to call from a landline and a 7 digit Mobile Short Dial Code number to call from a mobile. The numbers for each Housemate facing a public vote will be given out during the programme. Additionally, all Housemate numbers will be available on the website.

What happens if I get an engaged tone?
Please wait a few minutes and dial again. You should not be charged for an engaged tone.

Is there a limit on the number of times I can vote?
There is no limit on the number of times you can vote, but the eligibility of any vote is at the sole discretion of Channel 5. Please be aware of the cost to vote which is clearly stated on air and on bigbrother.channel5.com. You should seek the bill payer’s permission before dialling.

I called but received a dead tone
If after dialling the first four numbers of the premium rate number you heard a dead tone, or a message informing you the number is unavailable, then this is likely to mean that you are premium rate barred and you should check with your network operator about lifting the ban if you wish to vote in Big Brother.

How do I vote by Mobile Short Dial Code?
When the Vote is open, use your UK (excluding the Channel Islands and the Isle of Man) mobile phone to simply dial the short number shown on screen. If you call while the Vote is open you will hear a message confirming your vote, if you try to call when the vote is closed you should hear a closed non-chargeable message.

Can I vote by text message to the Mobile Short Dial Codes?
No. Mobile Short Dial Codes only accept votes made by mobile phone call.

Why don’t the UK Mobile Network Operators just charge 50p for calls from mobiles to ‘09’ numbers instead of introducing Mobile Short Dial Codes?
The UK mobile network operators decide the pricing for calling numbers via their networks, including 09 numbers. Viewers are advised to contact their UK mobile network operator if they require more information on their charging rates.

Why can’t I vote by Mobile Short Dial Codes from the Channel Islands and Isle of Man?
The Channel Islands and Isle of Man are covered by separate mobile network operators who do not currently support voting by Mobile Short Dial Codes. Viewers in these regions may still be able to vote by dialling the 09 numbers from their landlines for the prices set out above.

Can I call a Mobile Short Dial Code number from my landline?
No. Mobile Short Dial Code voting is only available from mobile phones, if you try to call a Mobile Short Dial Code from your landline you will not be connected to the voting service and your vote will not be counted. In a very small number of cases, the landline network operator may route the call to a local destination as it may match a “local” telephone number which may result in a ‘wrong number’ call being made. Such calls would be chargeable if they are answered.

Can I still call the 09 numbers from my mobile?
Yes, but it is likely to cost you considerably more than if you called from a landline. The 09 voting numbers should preferably only be called from your landline if you have one. If you decide to call the 09 voting numbers from your UK mobile phone then you will hear a non-chargeable message at the start of the call asking you to call the Mobile Short Dial Codes instead. If you remain on the line after the message then you will be able to vote for your chosen Housemate but you will be charged 50p plus your Network Access Charge. Please check with your network operator or mobile provider before calling for exact call charges and/or your Network Access Charge.

Contact us

Who can I contact if I have further questions?
Contact Channel 5 viewer enquiries